As Mr. Ramensky has repeatedly said, all or almost all procedures in your company must be covered by regulations: in this case, it is clear in which cases you can punish the employee for the violation, and when you can't (without regulations all this turns into self-sufficiency).
We have the key rules of procedure (in descending order of importance):
- Project manager's regulations. Describes the whole process from the moment the project is transferred from sales to warranty service. Key business processes of the company.
- Programmer's regulations. Describes requirements to code quality and format, degree of commenting, communication with managers and customers, as well as versioning.
- Regulations of a clerk. Detailed description of all processes related to documents - paper and EDI.
- Sales department regulations. Describes the policy of price formation, advantages, methodology of price projects protection.